Service Logistics Administrator

DMG MORI USA

Cypress (CA)

On-site

USD 59,000 - 72,000

Full time

2 days ago

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Job summary

DMG MORI USA in California seeks a detail-oriented service support professional to assist the service coordinator, service engineers, and application engineers. You will help manage service requests, installations, machine shipments, and trainings while coordinating purchasing, shipping, and receiving with customers and vendors.

This role emphasizes organization, accuracy, and effective communication in a fast-paced office and manufacturing environment, with about 5% travel.

Qualifications

Bachelor’s degree preferred.
2+ years related experience.
Experience ordering parts preferred.
Proficient in MS Word, Excel and PowerPoint.
Experience working in a field service office environment.
Excellent organizational skills and flexibility in a fast-paced setting.
Experience with SAP, Baan, or similar ERP system.

Responsibilities

Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes.
Communicate directly with the customer on Service calls.
Weekly processing of installation reports.
Process warranty parts orders to support field service requirements.
Responsible for ordering parts domestically and internationally.
Manage shipping arrangements for service tooling and return of defective parts from customers.
Assist in machine logistics; invoicing and vendor orders when needed.
Other duties as assigned.