Service Administrator-Los Angeles, CA

DMG MORI USA; Cypress (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

DMG MORI USA in California seeks a detail-oriented service support professional to assist the service coordinator, service engineers, and application engineers. You will help manage service requests, installations, machine shipments, and trainings while coordinating purchasing, shipping, and receiving with customers and vendors.

This role emphasizes organization, accuracy, and effective communication in a fast-paced office and manufacturing environment, with about 5% travel.

Qualifications

• Bachelor’s degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient in MS Word, Excel and PowerPoint.
• Experience working in a field service office environment.
• Excellent organizational skills and flexibility in a fast-paced setting.
• Experience with SAP, Baan, or similar ERP system.

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes.
• Communicate directly with the customer on Service calls.
• Weekly processing of installation reports.
• Process warranty parts orders to support field service requirements.
• Responsible for ordering parts domestically and internationally.
• Manage shipping arrangements for service tooling and return of defective parts from customers.
• Assist in machine logistics; invoicing and vendor orders when needed.
• Other duties as assigned.

Skills

MS Word

MS Excel

PowerPoint

Field service

Organizational skills

SAP

Baan

Parts ordering

Education

Bachelor’s degree

Job description

Hours: Monday through Friday, core business hours

Classification: Non-Exempt

Salary Range: $65,000 (will depend on skill level and experience)

Travel: 5%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

This position will support the service coordinator, service engineers and application engineers. Individual will work closely with the service coordinator to support service requests, installations, machine shipments, trainings. Individual will coordinate purchasing, shipping, and receiving logistics with customers and vendors on a regular basis.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on Service calls
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred
• 2+ years related experience
• Experience ordering parts preferred
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Experience working in a field service office environment
• Exceptional organization skills and flexibility working in a fast-paced setting
• Experience with SAP, Baan, or similar ERP systems

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

Frequent: Sitting at desk, utilizing computers and phones, standing and walking.

Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Occasional: Business travel. Bending, squatting, stooping, reaching, pushing, pulling, and lifting.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening