Service Administrator-Los Angeles, CA

Dmg-Mori-Usa,-Inc; Cypress (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

DMG MORI USA, INC is seeking a Service Administrator in Cypress, CA to support service coordinators, engineers, and application engineers. You will coordinate service requests, installations, machine shipments, and trainings, and work closely with the service coordinator to ensure timely responses to customers.

The role requires attention to detail, experience with parts ordering, SAP or similar ERP systems, and strong Microsoft Office skills.

Qualifications

• Bachelor’s degree preferred.
• 2+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint skills.
• Experience working in a field service office environment.
• Experience with SAP, Baan, or similar ERP system.
• Exceptional organization and ability to adapt in a fast-paced setting.

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on Service calls
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

Skills

2+ years experience

Microsoft Word

Microsoft Excel

PowerPoint

Education

Bachelor’s Degree preferred

Tools

SAP

Baan

ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Cypress, CA, US

2 days ago Requisition ID: 1565

Salary Range: $65,000.00 To $65,000.00 Annually

Title: Service Administrator

Reports to: Service Director

Location: DMG MORI Technical Center

Hours: Monday through Friday, core business hours

Classification: Non-Exempt

Salary Range: $65,000 (will depend on skill level and experience)

Travel: 5%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

This position will support the service coordinator, service engineers and application engineers. Individual will work closely with the service coordinator to support service requests, installations, machine shipments, trainings. Individual will coordinate purchasing, shipping, and receiving logistics with customers and vendors on a regular basis.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes
• Communicate directly with the customer on Service calls
• Weekly processing of installation reports
• Process warranty parts orders to support field service requirements
• Responsible for ordering parts domestically and internationally
• Manage shipping arrangements for service tooling and return of defective parts from customers
• Assist in machine logistics; invoicing and vendor orders when needed
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred
• 2+ years related experience
• Experience ordering parts preferred
• Proficient Microsoft Word, Excel, and PowerPoint Skills
• Experience working in a field service office environment
• Exceptional organization skills and flexibility working in a fast-paced setting
• Experience with SAP, Baan, or similar ERP systems

General office environment will be experienced. There will be periodic exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.

Physical Demands

Frequent: Sitting at desk, utilizing computers and phones, standing and walking.

Periodic: Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Occasional: Business travel. Bending, squatting, stooping, reaching, pushing, pulling, and lifting.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening