Service Loaner Coordinator

BMW of Asheville; Lynnwood (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

401(k)

Paid time off

Paid training

Vehicle purchase plan

Wellness program

Saturday lunches

Discounts

Job summary

Fields Mercedes-Benz of Lynnwood is seeking a friendly, professional loaner coordinator to join our service team. This full-time role supports guest arrival, directs customers, and manages the loaner fleet while keeping the service drive organized throughout the day.

Ideal candidates bring strong customer service, clear communication, and multitasking abilities. Day-to-day includes weekend hours, with comprehensive benefits and an employee-first culture.

Qualifications

• Experience in customer service preferred.
• Excellent communication and organizational skills.
• Ability to handle multiple tasks concurrently.

Responsibilities

• Meet and greet customers professionally; open the door for guests as they arrive
• Help provide guests with directions to the appropriate team member
• Keep loaner fleet organized and track vehicles
• Maintain a clean and organized parking lot with CVP's
• Check guests into loaner vehicles
• Check / Inspect loaner vehicles being returned
• Keep loaner fleet clean and perform weekly (Friday) inventory checks
• Ability to shuttle customers if needed
• Help keep service drive clear of vehicles throughout the day

Skills

Customer service

Professional appearance

Multitasking

Team player

Tools

Microsoft Office

Fleet tracking

Job description

Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.

We are seeking a loaner coordinator for our busy service department. This is a full-time position with benefits!

Fields Mercedes-Benz of Lynnwood is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, and Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas, with a strong belief in promoting from within the organization.

What We Offer - Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

RESPONSIBILITIES:

• Meet and greet customers professionally; open the door for guests as they arrive
• Help provide guests with directions to the appropriate team member
• Keep loaner fleet organized and track vehicles
• Maintain a clean and organized parking lot with CVP's
• Check guests into loaner vehicles
• Check / Inspect loaner vehicles being returned
• Keep loaner fleet clean and perform weekly (Friday) inventory checks
• Ability to shuttle customers if needed
• Help keep service drive clear of vehicles throughout the day

REQUIREMENTS:

• Friendly, personable, professional appearance
• Customer service experience a plus
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Hours for this position are Tuesday - Friday, 7:30 am - 4:30 pm, and Saturday, 8:00 am - 6:00 pm

Pay Scale: $20.00 - $22.00 per hour DOE