Service Loaner Concierge

Jaguar Land Rover; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + benefits

Climate-controlled environment

Luxury brand exposure

Job summary

THE COLLECTION is seeking a Service Loaner Concierge to welcome clients in a luxury dealership environment. You will verify IDs and loaner details, maintain CRM records, and coordinate vehicle readiness, cleaning, and returns to ensure exceptional guest experiences.

Join a climate-controlled setting representing Jaguar and Land Rover brands, delivering high-quality service and seamless vehicle handoffs for every guest.

Qualifications

• Experience in car rental service or body shop.
• Polished, professional communication.
• Strong attention to detail and organization.
• Fluent English; Spanish preferred.

Responsibilities

• Welcome clients and make a luxury first impression reflecting THE COLLECTION.
• Check in clients, verify IDs, licenses, insurance, and agreements.
• Maintain client data in the dealership CRM/database.
• Explain loaner policies, terms, fuel, mileage, and returns.
• Inspect and photograph vehicles before/after use; note conditions.

Skills

Customer service

Multitasking

Bilingual English/Spanish

Communication

Organizational skills

Microsoft Office

Tools

CDK DMS

CRM/database

Job description

DRIVE EXCELLENCE. LEAD PASSION. REPRESENT LEGACY.

At THE COLLECTION we do more than sell vehicles; we deliver experiences that are rooted in heritage and driven by performance.

As curators of the finest in luxury vehicles, we are committed to providing and sustaining the highest standard of excellence. If you are passionate about delivering unparalleled client satisfaction and providing high-quality services, we invite you to join our team as a Service Loaner Concierge.

Why Join Us:

• Represent a collection of world-class luxury brands focused on the Jaguar and Land Rover.
• Be the face of the dealership and play a pivotal role in creating experiences for every guest.
• Work in a serene, professional, climate-controlled environment.
• Competitive pay + benefits package.

What You’ll Do:

• Welcome clients and provide a warm, professional first impression that positively reflects the luxury brand and THE COLLECTION.
• Check in clients, verify appointments, customer identification, valid driver’s licenses, insurance information, and required rental or loaner agreements in accordance with dealership policies.
• Accurately maintain customer information within the dealership’s CRM/database.
• Provide explanations of loaner vehicle policies, terms, conditions, fuel requirements, mileage limitations, and return procedures.
• Inspect and photograph vehicles before and after each use, documenting existing damage, mileage, fuel level, tolls, and overall condition.
• Maintain accurate loaner vehicle logs, customer records, agreements, and vehicle assignments in DMS (CDK).
• Coordinate with service advisors regarding customer appointments, repair status, loaner availability, and anticipated return dates.
• Schedule client transportation as needed and/or required.
• Monitor loaner vehicle inventory and availability to ensure vehicles are properly assigned and ready for customers.
• Coordinate and assist with vehicle cleaning, fueling or charging, and general readiness between customers.
• Handle call and customer overflow for Service Department
• Track overdue vehicles and contact customers regarding scheduled returns in accordance with dealership procedures.
• Collect payment, if required.
• Report accidents, damage, maintenance needs, traffic violations, and other vehicle-related issues to management promptly.
• Assist with moving, parking, delivering, picking up and organizing loaner vehicles safely.
• Ensure all loaner vehicles are secured, and dealership keys are properly controlled.
• Maintain a clean, organized, and professional loaner vehicle area.
• Follow dealership policies, safety procedures, privacy requirements, and applicable laws.
• Perform other duties as assigned by management.
• Uphold THE COLLECTION’s standard of excellence in every interaction.

What We Seek:

• Previous service experience with car rental agency or body shop.
• Exceptional communication skills with a polished and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to work effectively and efficiently with clients, vendors, and employees while multi-tasking with a client-first mindset and a passion for delivering elevated service experiences
• Microsoft Office suite experience.
• Positive, driven, and team-oriented professionals
• Bilingual (English/Spanish)
• Valid Florida Driver License.
• Flexible schedule with ability to work 40+ hours Monday – Saturday, as needed

This is more than an administrative role; it is an opportunity to represent and support the most iconic brands in the world. Ready to move forward? Jump in and take the wheel.