Luxury Service Loaner Concierge — Client Experience

JLR; Miami (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

THE COLLECTION invites you to join as a Service Loaner Concierge. You will welcome clients, handle check-ins, and manage loaner vehicles to ensure a premium, seamless experience aligned with Jaguar and Land Rover brands.

Role emphasizes meticulous documentation, CRM usage, and coordination with service teams to maintain availability and uphold the dealership’s standards of excellence.

Qualifications

• Previous service experience with car rental agency or body shop.
• Polished and professional demeanor in all client interactions.
• Strong organizational skills and attention to detail.
• Ability to multi-task with a client-first mindset and elevate service experiences.
• Valid Florida Driver License.

Responsibilities

• Welcome clients with a warm, professional first impression reflecting the luxury brands.
• Check in clients, verify licenses, insurance, and rental/loaner agreements per policy.
• Maintain client information in the dealership CRM/DMS.
• Explain loaner vehicle policies, terms, and return procedures.
• Inspect and photograph vehicles before/after use, note any damage, mileage, fuel.
• Maintain loaner vehicle logs and assignments in the DMS.
• Coordinate with service advisors on appointments, status, and availability.
• Arrange client transportation as needed.
• Monitor loaner inventory and readiness for customers.
• Ensure loaner area is clean, organized and secure.
• Follow dealership policies, safety rules, and privacy requirements.
• Perform other duties as assigned by management.

Skills

Communication

Organizational skills

Bilingual English/Spanish

Microsoft Office

Tools

CRM software

Job description

THE COLLECTION invites you to join as a Service Loaner Concierge. You will welcome clients, handle check-ins, and manage loaner vehicles to ensure a premium, seamless experience aligned with Jaguar and Land Rover brands.

Role emphasizes meticulous documentation, CRM usage, and coordination with service teams to maintain availability and uphold the dealership’s standards of excellence.