Service Loaner Concierge

Tim Moran Auto Group; Hemet (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Tim Moran Auto Group in Hemet, California, seeks a friendly Service Loaner Concierge to manage dual-brand loaner fleets for Ford and Hyundai. You will be the face of premium mobility, ensuring customers leave with a clean, safe, and fully prepared vehicle while their car is serviced.

Ideal candidates are upbeat, personable, and able to multitask in a busy dealership setting. This on-site role offers daily customer interaction and growth within a well-established auto group.

Qualifications

• Upbeat, positive attitude and customer-focused approach.
• Friendly and professional communication skills.
• Some automotive knowledge is a plus.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet service customers seeking alternate transportation with professionalism.
• Explain loaner agreements, insurance verifications, and digital rental check-in/check-out.
• Conduct a pre-drive walkaround highlighting basic vehicle features (e.g., Apple CarPlay, Android Auto).
• Deliver an exceptional customer experience from start to finish.

Skills

Customer Service

Hospitality

Communication

Multitasking

Organizational Skills

Team Player

Job description

Job Title: Service Greeter

Location: Tim Moran Hyundai and Ford – Hemet, CA

Tim Moran Auto Group in Hemet is looking for an upbeat, friendly Service Loaner Concierge to join our Hyundai and Ford Service Department team! This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for the automotive industry.

Position Overview: As a Service Loaner Concierge, you are the face of our service department’s premium loaner vehicle experience. You will oversee the daily management, deployment, and care of our dual-brand Ford and Hyundai alternate transportation fleets.

Your mission is to elevate the service experience by providing seamless, hospitable, and high-efficiency mobility solutions for our customers—ensuring every customer drives away in a clean, safe, and fully prepared Hyundai or Ford vehicle while their personal vehicle is in for service.

Key Responsibilities:

• Customer Service & Hospitality

  • Warmly welcome service customers requesting alternate transportation with a high level of professionalism.
  • Walk customers through loaner agreements, insurance verifications, and digital rental check-in/check-out procedures.
  • Conduct a pre-drive walkaround with each customer, demonstrating basic vehicle features (e.g., Apple CarPlay, Android Auto).
  • Provide an exceptional customer experience from start to finish

Qualifications:

• Upbeat, positive, and customer-focused attitude
• Friendly and professional communication skills
• Some automotive knowledge preferred
• Ability to think on your feet and multitask in a busy environment
• Strong organizational skills and attention to detail
• Team player with a desire to help others

Why Work at Tim Moran Auto Group?

• Supportive, team-oriented work environment
• Opportunity to grow within a well-established dealership
• Fast-paced and engaging role with daily customer interaction

If you’re energetic, personable, and enjoy helping customers while keeping things running smoothly, we’d love to hear from you!