Service Consultant

Hyundai Motor America; Round Rock (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health care options

401k savings plan

Training and career growth opportunities

Values-driven culture

Job summary

Hyundai Motor America is seeking a Service Consultant in Round Rock, Texas. In this role, you will initiate automotive services and repairs by diagnosing vehicle performance problems, verifying warranties, and communicating effectively between customers and technicians. A high school diploma and exceptional customer service skills are required.

Benefits include a comprehensive health care program, 401k savings plan with company match, and extensive training opportunities for career advancement.

Qualifications

• Genuine interest in providing exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic able to thrive in a fast-paced environment.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems.
• Serve as the communicator between the customer and technician.
• Maintain customer records and write repair orders.

Skills

Customer experience

Communication skills

Interpersonal skills

Organizational skills

Strong work ethic

Education

High School

Job description

Responsibilities

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders, maintaining customer records. You will serve as the communicator and liaison between the customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

Less than 1 year

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Desired Attributes

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For".
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Location

Dealership: Round Rock Hyundai

Location Address: 2405 North Interstate 35

Equity

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.