Service Loaner Concierge

Fletcher Jones Automotive Group; Beverly Hills (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Audi Beverly Hills, part of Fletcher Jones Automotive Group, seeks a Loan Desk Coordinator to manage loaner vehicles, coordinate alternate transportation, and ensure a seamless customer experience while vehicles are serviced.

Responsibilities include loaner assignments, documentation, fleet tracking, and collaboration with Service Advisors to meet repair timelines and customer expectations.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in documentation and tracking.
• Professional and solution-oriented in a fast-paced service environment.
• Valid driver’s license with acceptable driving record.
• Ability to handle sensitive customer information with confidentiality.
• Familiar with dealership systems and basic office software.
• Dependable, proactive and team-oriented mindset.

Responsibilities

• Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
• Verify customer qualifications for loaner vehicles, including driver’s license, insurance, and required documentation.
• Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
• Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
• Coordinate vehicle check-in/check-out processes, including inspections for damage and cleanliness.
• Work with Service Advisors to align loaner availability with repair timelines and customer expectations.
• Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
• Communicate loaner policies, expectations, and return timelines to customers.
• Monitor loaner usage and follow up on overdue vehicles to ensure timely returns.
• Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use.
• Maintain accurate records of all loaner and transportation activity.
• Support a seamless, professional experience reflecting the dealership’s commitment to customer care.

Job description

Audi Beverly Hills, part of Fletcher Jones Automotive Group, seeks a Loan Desk Coordinator to manage loaner vehicles, coordinate alternate transportation, and ensure a seamless customer experience while vehicles are serviced.

Responsibilities include loaner assignments, documentation, fleet tracking, and collaboration with Service Advisors to meet repair timelines and customer expectations.