Automotive Service Loaner Concierge

Audi Beaverton; Beaverton (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company-paid life insurance

Paid Time Off after 90 days

Paid holidays

401(k) with company contribution

Employee discounts on vehicle services

Job summary

Sunset Porsche Audi in Beaverton, OR is seeking a Service Loaner Agent to manage our service loaner fleet and act as the face of the service department. You will coordinate vehicle check-ins/outs, verify documentation, and ensure clients stay mobile while their cars are serviced.

The role requires strong communication, organizational skills, and experience in customer-facing environments. On-site, full-time with competitive benefits and opportunities to advance within the dealership.

Qualifications

• 1 year of customer-facing experience (Automotive or Rental Car preferred).
• High school diploma or equivalent.
• Proficiency in MS Office; ability to quickly learn Dealerware.
• Valid driver’s license with clean driving record.
• Excellent verbal and written communication skills.

Responsibilities

• First Class Greetings: Meet and greet service customers promptly, guiding them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, manage high-volume calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation.
• Incident Management: Assist in accident reporting, insurance claims, and deductible collections for loaners.
• Fleet Staging: Manage daily staging of vehicles, ensure loaners are cleaned, fueled, and parked by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verify licenses, insurance, and payment details.
• Inventory Control: Track keys, stock numbers, and unit utilization; perform vehicle walk-arounds.
• Data Management: Use Dealerware and Excel to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Coordinate with outside body shops and third-party rental agencies.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Dealerware

Excel

Job description

Sunset Porsche Audi in Beaverton, OR is seeking a Service Loaner Agent to manage our service loaner fleet and act as the face of the service department. You will coordinate vehicle check-ins/outs, verify documentation, and ensure clients stay mobile while their cars are serviced.

The role requires strong communication, organizational skills, and experience in customer-facing environments. On-site, full-time with competitive benefits and opportunities to advance within the dealership.