Loaner Vehicle Coordinator – Customer Mobility & Service

Audi Beverly Hills; Los Angeles (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Audi Beverly Hills is seeking a Loan Desk Coordinator to support our service customers by coordinating loaner vehicles, rental options, and shuttle service, ensuring customers remain mobile while their vehicles are serviced.

You will work closely with Service Advisors to align loaner availability with repair timelines, verify driver licenses and insurance, complete loaner agreements, and maintain accurate records.

Qualifications

• Experience in dealership service or loaner programs.
• Strong attention to detail and accuracy in documentation.
• Excellent communication and customer service skills.
• Ability to manage multiple vehicles and schedules.

Responsibilities

• Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
• Verify customer qualifications for loaner vehicles, including driver's license, insurance, and required documentation.
• Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
• Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
• Coordinate vehicle check-in and check-out processes, including inspections for damage and cleanliness.
• Work closely with Service Advisors to align loaner availability with repair timelines and customer expectations.
• Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
• Communicate clearly with customers regarding loaner policies, expectations, and return timelines.

Skills

Loaner coordination

Customer service

Organization

Documentation accuracy

Tools

Dealership systems

Office software

Job description

Audi Beverly Hills is seeking a Loan Desk Coordinator to support our service customers by coordinating loaner vehicles, rental options, and shuttle service, ensuring customers remain mobile while their vehicles are serviced.

You will work closely with Service Advisors to align loaner availability with repair timelines, verify driver licenses and insurance, complete loaner agreements, and maintain accurate records.