Loaner Car Concierge — Auto Service & Guest Experience

Schomp BMW; Highlands Ranch (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Pet insurance

401(k) with company match

Paid Time off

Job summary

Schomp Automotive Group in Highlands Ranch, CO is seeking a Customer Experience/Loaner Vehicle Coordinator to join Schomp BMW's service team. This hourly, full-time role focuses on guest service, loaner vehicle coordination, and seamless vehicle handovers.

You will manage loaner vehicles, complete contracts, inspect deliveries, and support service operations, with a focus on hospitality and accuracy. Competitive benefits are offered.

Responsibilities

• Coordinate loaner/rental cars to clients in a courteous and prompt manner.
• Complete loaner/rental contracts thoroughly and accurately.
• Provide a great delivery of the vehicle, to include inspection and explanation of operation and accessories.
• Assist in maintaining inventory of loaner/rental vehicles.
• Answer and route service calls.
• Stage cars for delivery to customers.
• Coordinate with Service Valets on gas in loaner vehicle and car wash.
• Inspect vehicles for damage and verify all vehicles have current registration.

Job description

Schomp Automotive Group in Highlands Ranch, CO is seeking a Customer Experience/Loaner Vehicle Coordinator to join Schomp BMW's service team. This hourly, full-time role focuses on guest service, loaner vehicle coordination, and seamless vehicle handovers.

You will manage loaner vehicles, complete contracts, inspect deliveries, and support service operations, with a focus on hospitality and accuracy. Competitive benefits are offered.