Loan Desk Coordinator

Fletcher Jones Automotive Group; Beverly Hills (CA); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Audi Beverly Hills, part of Fletcher Jones Automotive Group, seeks a Loan Desk Coordinator to manage loaner vehicles, coordinate alternate transportation, and ensure a seamless customer experience while vehicles are serviced.

Responsibilities include loaner assignments, documentation, fleet tracking, and collaboration with Service Advisors to meet repair timelines and customer expectations.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent customer service and communication skills.
• Attention to detail and accuracy in documentation and tracking.
• Professional and solution-oriented in a fast-paced service environment.
• Valid driver’s license with acceptable driving record.
• Ability to handle sensitive customer information with confidentiality.
• Familiar with dealership systems and basic office software.
• Dependable, proactive and team-oriented mindset.

Responsibilities

• Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
• Verify customer qualifications for loaner vehicles, including driver’s license, insurance, and required documentation.
• Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
• Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
• Coordinate vehicle check-in/check-out processes, including inspections for damage and cleanliness.
• Work with Service Advisors to align loaner availability with repair timelines and customer expectations.
• Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
• Communicate loaner policies, expectations, and return timelines to customers.
• Monitor loaner usage and follow up on overdue vehicles to ensure timely returns.
• Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use.
• Maintain accurate records of all loaner and transportation activity.
• Support a seamless, professional experience reflecting the dealership’s commitment to customer care.

Job description

At Audi Beverly Hills, delivering a world-class guest experience doesn’t stop when a vehicle enters the service lane. The Loan Desk Coordinator plays a critical role in supporting our service customers by managing alternate transportation, including loaner vehicles, rental coordination, and shuttle options. This role ensures customers remain mobile while their vehicle is being serviced—helping drive satisfaction, retention, and overall service efficiency.

What You Will Do

• Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
• Verify customer qualifications for loaner vehicles, including driver’s license, insurance, and required documentation.
• Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
• Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
• Coordinate vehicle check-in and check-out processes, including inspections for damage and cleanliness.
• Work closely with Service Advisors to align loaner availability with repair timelines and customer expectations.
• Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
• Communicate clearly with customers regarding loaner policies, expectations, and return timelines.
• Monitor loaner usage and follow up on overdue vehicles to ensure timely returns.
• Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use.
• Maintain accurate records of all loaner and transportation activity.
• Support a seamless, professional experience that reflects the dealership’s commitment to customer care.

What We Are Looking For

• Prior dealership experience in Service, Rental/Loaner, or customer-facing roles preferred.
• Strong organizational skills with the ability to manage multiple vehicles, schedules, and customer needs simultaneously.
• High attention to detail and accuracy in documentation and vehicle tracking.
• Excellent customer service and communication skills.
• Ability to remain professional and solution-oriented in a fast-paced service environment.
• Valid driver’s license with an acceptable driving record.
• Ability to handle sensitive customer information with professionalism and confidentiality.
• Comfortable using dealership systems and basic office software.
• Dependable, proactive, and team-oriented mindset.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Pay

$22 - $22 / hour

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer