Service Lead – Store Ops & Guest Experience

fivebelow; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Five Below is seeking an in-store leader to provide exceptional customer service, oversee day-to-day operations, and train crew.

As a Manager on Duty and part of the store leadership team, you will open/close the store, manage cash, and drive sales while maintaining a welcoming, high-energy environment. Candidates should have 1+ year of management experience and strong communication, with flexible scheduling.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers by delivering fast, friendly checkout and training crew on the B.E.S.T. service.
• Oversee daily store activities, ensuring performance and service quality.
• Assist with receiving, unpacking, and stocking to keep sales floor replenished.
• Act as Manager on Duty, handling store operations and staff issues.
• Open or close store, secure cash, lock doors, and set alarms.
• Support onboarding and training of associates on policies and procedures.
• Drive sales and control expenses through merchandising and staff performance.
• Partner with store leadership on merchandising and World Recovery.
• Perform store maintenance, including cleaning and stock-room upkeep.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Customer service mindset

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking an in-store leader to provide exceptional customer service, oversee day-to-day operations, and train crew.

As a Manager on Duty and part of the store leadership team, you will open/close the store, manage cash, and drive sales while maintaining a welcoming, high-energy environment. Candidates should have 1+ year of management experience and strong communication, with flexible scheduling.