Service Lead & Keyholder - Elevate Guest Experience

Ampersand Brands; Coralville (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Sweet discount on treats

Employee discount

Job summary

Lolli & Pops in Coralville, IA is seeking a Full-Time Service Lead/Keyholder to join our fast-paced team. You will lead guest experiences, coach staff, and help drive store KPIs while upholding visual standards and company policies.

You are energetic, detail-oriented, and comfortable lifting up to 25 pounds; you’ll train teammates, manage paperwork with the Store Manager, and champion our brand values as a Company of Firsts. We offer a sweet discount on treats and a collaborative, agile culture.

Qualifications

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team.
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team.
• Bias towards action: you can lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques.
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential.
• An eye for detail: you know that the little things, be it cleanliness, the extra touch or a few decimals can make all the difference.
• The desire to problem solves you like finding problems and fixing them.
• The ability to multitask you can prioritize and execute at many different tasks each day.
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work.
• Flexible availability: you want to work at our busiest times, and flex your availability to meet the needs of the business.

Responsibilities

• Help drive store-level financial and operational results by monitoring the stores KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills and leading by example
• Assist in training, developing and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to25 pounds

Skills

Guest engagement

Team leadership

Coaching selling skills

Organization

Flexibility

Job description

Lolli & Pops in Coralville, IA is seeking a Full-Time Service Lead/Keyholder to join our fast-paced team. You will lead guest experiences, coach staff, and help drive store KPIs while upholding visual standards and company policies.

You are energetic, detail-oriented, and comfortable lifting up to 25 pounds; you’ll train teammates, manage paperwork with the Store Manager, and champion our brand values as a Company of Firsts. We offer a sweet discount on treats and a collaborative, agile culture.