Service Lead & Customer Experience Coach (Flexible Scheduling)

Meijer; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a team member to join our store operations. You will work with colleagues to deliver an exceptional checkout experience, assist with daily tasks, and mentor staff to meet service goals.

The role emphasizes customer engagement, collaboration, and adherence to safety and quality standards. As part of our family, you’ll contribute to a welcoming environment, participate in training, and support scheduling to balance service levels with store goals.

Qualifications

• Customer-service focused with strong communication skills.
• Ability to initiate interactions with customers and peers.
• Retail or customer service experience preferred.
• Creativity in problem solving and handling daily tasks.
• Ability to influence others and build rapport with customers.

Responsibilities

• Engage teammates to deliver an exceptional checkout experience for customers.
• Communicate with team members and assign daily work tasks.
• Mentor and coach others to meet service goals and store standards.
• Assist in training new team members and cross-train high-potential staff.
• Assist with department scheduling to boost engagement, service, sales and profitability.
• Help ensure product freshness by monitoring rotation and dating policies.
• Guide team on food safety standards and safe working practices.
• Lead activities for ordering, receiving, stocking, pricing and displays.
• Promote an inclusive culture where all team members and vendors feel valued.
• Operate a register and handle cash when needed; operate powered equipment as applicable.
• Participate in inventory counting and assist in end-of-period closes.
• May act in Lead capacity in other departments as needed.
• Perform other duties as assigned.

Skills

Passion for customer service

Initiates interactions

Excellent verbal and written comm.

Retail/customer service experience

Creative thinking

Influence others

Builds rapport quickly

Lifting/carrying/pushing/pulling

Experience executing plans

Inclusive team environment advocate

Job description

Meijer is seeking a team member to join our store operations. You will work with colleagues to deliver an exceptional checkout experience, assist with daily tasks, and mentor staff to meet service goals.

The role emphasizes customer engagement, collaboration, and adherence to safety and quality standards. As part of our family, you’ll contribute to a welcoming environment, participate in training, and support scheduling to balance service levels with store goals.