Retail Operations Lead & Customer Experience Coach

Meijer Inc.; Richmond Heights (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a full-time team member to support daily store operations and customer service excellence. You will engage peers to deliver an outstanding shopping experience, assign daily tasks, and mentor teammates to meet sales goals while upholding Meijer standards.

Responsibilities include scheduling, product rotations, and training new staff, with emphasis on safety, diversity, and inclusion within a collaborative team environment.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded.
• Leading department schedule writing to improve customer service, store sales and profitability.
• Ensuring compliance with food safety standards and safety procedures.

Skills

Customer service

Communication

Team leadership

Retail experience

Conflict resolution

Mentoring

Job description

Meijer Inc. is seeking a full-time team member to support daily store operations and customer service excellence. You will engage peers to deliver an outstanding shopping experience, assign daily tasks, and mentor teammates to meet sales goals while upholding Meijer standards.

Responsibilities include scheduling, product rotations, and training new staff, with emphasis on safety, diversity, and inclusion within a collaborative team environment.