Operations Lead - Customer Experience & Team Growth

Meijer; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a customer-focused team member to support daily store operations and enhance the shopping experience. You will collaborate with peers to execute tasks, handle customer interactions, and assist with training to ensure targets are met and standards are maintained.

The role involves scheduling support, merchandising, and adherence to safety and quality policies, with opportunities to lead in other departments and contribute to a positive store culture.

Qualifications

• Customer service experience preferred
• Strong verbal and written communication
• Retail experience helpful
• Ability to influence and collaborate with others
• Inventory/merchandising familiarity advantageous

Responsibilities

• Engage customers to deliver a best-in-class shopping experience
• Communicate with team and assign daily tasks
• Mentor teammates to meet sales goals and Meijer standards
• Assist training of new team members and cross-train talent
• Support department scheduling with leadership to boost engagement and store profitability
• Ensure product freshness through rotation and dating policies
• Guide compliance with food safety standards and safety protocols
• Oversee ordering, receiving, stocking, pricing and display when applicable
• Foster Meijer culture, diversity, equity, and inclusion
• Operate registers and handle cash as needed
• Operate powered equipment when required
• Participate in period-end inventories
• Possible lead capacity in other departments
• Duties may include other tasks as assigned

Skills

Customer service

Communication

Retail experience

Team leadership

Merchandising

Job description

Meijer is seeking a customer-focused team member to support daily store operations and enhance the shopping experience. You will collaborate with peers to execute tasks, handle customer interactions, and assist with training to ensure targets are met and standards are maintained.

The role involves scheduling support, merchandising, and adherence to safety and quality policies, with opportunities to lead in other departments and contribute to a positive store culture.