Customer Experience & Operations Lead

Meijer Inc.; Richmond Heights (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer, a family company, seeks team members to deliver an exceptional shopping experience. This FULL TIME role requires OPEN AVAILABILITY and involves engaging peers, assigning daily tasks, mentoring teammates, and coordinating department scheduling to boost customer service, store sales and profitability.

You will lead by example, help ensure food safety standards, operate a register when needed, and support a diverse, inclusive workplace. Meijer offers weekly pay and growth opportunities.

Qualifications

• Passion for customer service and engagement with customers and teammates.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Ability to execute plans and drive results.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engage peers to provide the best shopping experience for customers.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to meet sales goals.
• Assist with department schedules and staffing.
• Ensure product rotation and dating policies are followed.
• Maintain food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and display when applicable.
• Participate in inventories and cross-training as needed.

Skills

Customer service

Communication skills

Retail experience

Leadership

Mentoring

Team collaboration

Flexibility

Cash handling

Tools

Register operation

Powered equipment

Job description

Meijer, a family company, seeks team members to deliver an exceptional shopping experience. This FULL TIME role requires OPEN AVAILABILITY and involves engaging peers, assigning daily tasks, mentoring teammates, and coordinating department scheduling to boost customer service, store sales and profitability.

You will lead by example, help ensure food safety standards, operate a register when needed, and support a diverse, inclusive workplace. Meijer offers weekly pay and growth opportunities.