Service Lead

Generalfloor; Bellmawr (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ideal Hours

Career Growth Opportunities

Employee Referral Program

Generous Company Benefits

Comprehensive Benefits

Job summary

MP Contract Flooring is seeking a Service Lead to oversee flooring installation operations, coordinating with builders, homeowners, and crew to ensure service issues are resolved promptly. You will schedule installs, track orders, monitor material status, and handle invoicing with attention to detail and strong communication.

The role emphasizes organization, problem-solving, and teamwork in a fast-paced field setting.

Qualifications

• Experience coordinating service in flooring or construction preferred.
• Comfort with invoicing and order information.
• Ability to learn HeyPros and other software quickly.

Responsibilities

• Coordinate with builders, homeowners, installers, and coworkers to resolve service issues.
• Schedule installers and service appointments.
• Track service orders from request through completion.
• Monitor orders and material status.
• Keep builders and homeowners updated.
• Review and approve installer invoices.
• Handle invoicing and order entry.
• Manage service activity using HeyPros and other industry software.
• Follow up on open items and make sure nothing falls through the cracks.

Skills

Highly organized

Strong communication

Detail-oriented

Multi-tasking

Numerical fluency

Tech-savvy

Team player

Job description

Service Lead - Flooring Installation Operations

MP Contract Flooring is a full-service flooring installation company serving new home builders, and we're looking for an organized, motivated Service Lead to join our team!

If you're someone who loves solving problems, staying organized, communicating with people, and getting things DONE, this could be the opportunity for you!

What You'll Do

• Coordinate with builders, homeowners, installers, and coworkers to resolve service issues
• Schedule installers and service appointments
• Track service orders from request through completion
• Monitor orders and material status
• Keep builders and homeowners updated
• Review and approve installer invoices
• Handle invoicing and order entry
• Manage service activity using HeyPros and other industry software
• Follow up on open items and make sure nothing falls through the cracks

What We're Looking For

• Highly organized with excellent follow-through
• Strong communication and customer service skills
• Detail-oriented and accurate
• Comfortable juggling multiple priorities
• Confident working with numbers, invoices, and order information
• Tech-savvy and able to learn new systems quickly
• A dependable team player who takes ownership and solves problems

Experience in flooring, construction, homebuilding, scheduling, installation coordination, operations, or customer service is preferred but not required.

Perks That Set Us Apart:

• Ideal Hours: Say goodbye to nights and weekends - enjoy a balanced work-life schedule.
• Career Growth Opportunities: We're committed to your professional development and offer clear paths for advancement within the company.
• Employee Referral Program: Earn extra rewards by referring talented individuals to join our team.
• Generous Company Benefits: Enjoy paid personal time off, holidays, and ongoing training opportunities.
• Comprehensive Benefits: Access full medical coverage including vision and dental, along with a robust 401(k) plan with company match.

Salary Range: $20-$23/hr
The listed range is a guideline and does not limit consideration of candidates with exceptional qualifications. Final compensation will be determined based on candidate qualifications, internal equity, and market factors.

EOE/DFW.No phone calls or agencies please.