Production Coordinator

Floor Coverings International of Rockford and Lansing; Grand Rapids (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Paid Vacation and Holidays

Company-Provided Computer

Paid Training and Ongoing Development

Full-Time Schedule (M-F, some weekends if needed)

Job summary

A leading flooring services company in Grand Rapids is seeking a Production and Flooring Installation Manager to oversee daily operations, manage installer relationships, and ensure customer satisfaction. Strong leadership, attention to detail, and multitasking skills are essential. The role comes with a competitive salary ranging from $55,000 to $70,000, based on experience, along with bonus opportunities to reward performance. This position is full-time, requiring occasional weekend work.

Qualifications

• Experience in flooring installation & production management.
• Strong communication skills (phone & in-person).
• Established industry contacts preferred.
• Proficient in scheduling, planning, and workflow optimization.
• Tech-savvy (Salesforce, Excel, Outlook, etc.).
• Problem-solver with proactive planning skills.
• Bilingual (English/Spanish) a plus.
• Highly organized and detail-oriented.
• Confident decision-making abilities.

Responsibilities

• Build and nurture lasting relationships with customers.
• Assist the sales team, including ride-a-longs for complex quotes.
• Provide updates on project start dates and timelines.
• Hold weekly meetings with sales staff to discuss projects.
• Proactively seek and evaluate installer talent.
• Oversee installer and vendor relationships.
• Resolve conflicts and negotiate effectively.
• Communicate daily with installers for project updates.
• Address challenges during construction.
• Organize and oversee product storage in the warehouse.
• Conduct regular job site visits.
• Oversee product allocation and manage job costs.
• Take before-and-after photos for accountability.
• Strive for 5-star ratings on every project.

Skills

Flooring installation & production management

Strong communication skills

Proficient in scheduling, planning, and workflow optimization

Tech-savvy

Problem-solving skills

Bilingual (English/Spanish)

Highly organized and detail-oriented

Confident decision-making

Tools

Salesforce

Excel

Outlook

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Company Description

Floor Coverings International is North America's leading in-home designer floor coverings brand. Our company is uniquely designed to stand apart from other floor covering providers by delivering remarkable experiences. We specialize in personalized residential flooring, offering tailored support from selection to design and installation. At Floor Coverings International, we are committed to transforming spaces and exceeding customer expectations.

Position

As the Production and Flooring Installation Manager, you’ll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role requires strong leadership, multitasking, attention to detail, and industry knowledge. Bonus opportunities are available based on performance.

Benefits and Perks

• Competitive Salary: $55,000-$70,000 - based on experience.
• Bonus Opportunities
• Paid Vacation and Holidays
• Company-Provided Computer
• Paid Training and Ongoing Development
• Full-Time Schedule: (M-F, some weekends if needed)

Qualifications

This role is perfect for a motivated individual ready to bring their installation expertise and leadership to a growing team!

• Experience in flooring installation & production management
• Strong communication skills (phone & in-person)
• Established industry contacts preferred
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, etc.)
• Problem-solver with proactive planning skills
• Bilingual (English/Spanish) a plus
• Highly organized and detail-oriented
• Confident decision-making abilities
• Valid driver’s license and insurance

Key Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes.
• Communication: Provide customers and installers with clear updates on project start dates and timelines.
• Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects.
• Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent.
• Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships.
• Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships.
• Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs.
• Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track.
• Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos for every project to ensure accountability and quality.
• Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships.