Operations Installation Coordinator

50floor; Orlando (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Team building events

401k Investment Plan with a dollar for dollar 3% match

Medical Insurance with several plan options

Paid Holidays

Vacation time

Job summary

EmergencyMD in Orlando, Florida, is looking for an Operations Associate to enhance the performance of installation teams. Your role will involve coordinating quick turnaround jobs, verifying measurements, and ensuring customer satisfaction through proactive communication.

Ideal candidates will have a strong management background and a commitment to a positive work culture. The company provides a casual environment, medical benefits, and a premium 401k plan. Join us to lead our installation efforts!

Qualifications

• 1+ years of experience managing staff; contractor management preferred.
• 1+ years of experience in the flooring and/or home improvement industry preferred.
• Ability to work a five-day, 40+ hour work week.

Responsibilities

• Coordinate installation for quick-turn jobs.
• Verify floor plan measurements.
• Monitor material readiness and reschedule jobs as necessary.
• Conduct welcome calls with new clients.
• Identify and recommend process improvements.

Skills

Strong management skills

Customer-oriented approach

Excellent written communication

Strong time management skills

Education

High School Diploma or equivalent

Job description

Job Title: Operations Associate

Type: Full Time

Salary: $50,000-55,000

What We're Looking For

We are seeking a team-oriented Operations Associate/Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and a positive customer experience.

The Installation Coordinator will be in constant communication with Installers and customers throughout the flooring installation process. The candidate must have leadership qualities, strong organization skills, and communicate well with various personality types.

What You'll Do

• Installation Coordination for Quick-Turn Jobs: Collaborate cross-functionally to ensure installation is completed within 2-7 days from the sale date, meeting customer commitments.
• Measure Square Output Verification: Review and verify floor plan measurements and output from the Measure Square tool provided by the Sales team for each job.
• Deposit and Financing Verification: Confirm customer deposits, down payments, and financing holds are correctly processed and documented.
• Material Procurement: Order and track materials through vendor portals, ensuring timely availability for scheduled installations.
• Installation Acceleration: Monitor material readiness and proactively move up installation dates when materials are available sooner than expected.
• Job Scheduling & Rescheduling: Immediately contact customers for scheduling when jobs are sold without a confirmed install team; manage all rescheduling as needed.
• Client Onboarding and Support: Conduct welcome calls to all new clients, introducing yourself as the primary point of contact for technical questions and scheduling updates.
• Customer Call Handling: Receive and manage calls transferred from the Call Center regarding active jobs, ensuring timely and accurate resolution of customer inquiries.
• Process Improvement: Identify bottlenecks or inefficiencies in the installation and purchasing processes and recommend actionable improvements to reduce delays, minimize errors, and control costs.

What's Needed to Succeed

• Strong management skills
• Positive and professional with the ability to maintain a calm demeanor during hectic periods
• Customer-oriented approach and desire to assist others
• Ability to work as a team
• Excellent written and verbal communication
• Strong time management skills and ability to prioritize work
• Must work well with limited direction using independent judgment
• Demonstrate a sense of urgency

What's Required

• 1+ years of experience managing staff; contractor management preferred
• 1+ years of experience in the flooring and/or home improvement industry preferred
• High School Diploma or equivalent
• Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.

Benefits and Perks We Offer

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Premium 401k Investment Plan with a dollar for dollar 3% match
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program