Service Lead

General Floor; Bellmawr (NJ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Balanced work schedule

Career growth opportunities

Employee referral program

Comprehensive benefits

Training opportunities

Job summary

MP Contract Flooring is seeking a Service Lead to join our team in flooring installation operations. Coordinate with builders, homeowners, installers, and coworkers to resolve service issues and manage orders from request through completion.

We’re looking for someone who is highly organized, communicates well, and can handle multiple priorities. Experience in flooring, construction, scheduling, or customer service is preferred but not required.

Qualifications

• Experience in flooring, construction, homebuilding, scheduling, installation coordination, operations, or customer service is preferred but not required.

Responsibilities

• Coordinate with builders, homeowners, installers, and coworkers to resolve service issues
• Schedule installers and service appointments
• Track service orders from request through completion
• Monitor orders and material status
• Keep builders and homeowners updated
• Review and approve installer invoices
• Handle invoicing and order entry
• Manage service activity using HeyPros and other industry software
• Follow up on open items and make sure nothing falls through the cracks

Job description

Service Lead – Flooring Installation Operations

MP Contract Flooring is a full-service flooring installation company serving new home builders, and we're looking for an organized, motivated Service Lead to join our team!

If you're someone who loves solving problems, staying organized, communicating with people, and getting things DONE, this could be the opportunity for you!

What You'll Do

• Coordinate with builders, homeowners, installers, and coworkers to resolve service issues
• Schedule installers and service appointments
• Track service orders from request through completion
• Monitor orders and material status
• Keep builders and homeowners updated
• Review and approve installer invoices
• Handle invoicing and order entry
• Manage service activity using HeyPros and other industry software
• Follow up on open items and make sure nothing falls through the cracks

What We're Looking For

• Highly organized with excellent follow-through
• Strong communication and customer service skills
• Detail-oriented and accurate
• Comfortable juggling multiple priorities
• Confident working with numbers, invoices, and order information
• Tech-savvy and able to learn new systems quickly
• A dependable team player who takes ownership and solves problems

Experience in flooring, construction, homebuilding, scheduling, installation coordination, operations, or customer service is preferred but not required.

Perks That Set Us Apart

• Ideal Hours: Say goodbye to nights and weekends – enjoy a balanced work-life schedule
• Career Growth Opportunities: We're committed to your professional development and offer clear paths for advancement within the company
• Employee Referral Program: Earn extra rewards by referring talented individuals to join our team
• Generous Company Benefits: Enjoy paid personal time off, holidays, and ongoing training opportunities
• Comprehensive Benefits: Access full medical coverage including vision and dental, along with a robust 401(k) plan with company match

Salary Range: $20-$23/hr

EOE/DFW. No phone calls or agencies please.