Service Lane Manager

Greensboro-Honda; Greensboro (NC); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Top compensation up to $100K+ annually

Medical, Dental, Vision, Life

401k

Paid Time Off (up to 10 days)

Employee discounts

Job summary

Greensboro Honda, part of Hudson Automotive Group, seeks an experienced Service Lane Manager for our award-winning, high-volume service team in Greensboro. You will lead, coach, and develop a top-performing service drive, ensuring exceptional customer experiences and strong teamwork across departments.

Ideal candidates bring 3-5 years as a service advisor, service lane leadership, and CDK CRM familiarity. We offer top compensation, ongoing development, and comprehensive benefits in a fast-paced

Qualifications

• 3-5 years of previous Service Advisor experience required.
• Previous Service Lane Management experience preferred.
• Ability to develop, coach and mentor Service Drive staff.
• CRM software experience, CDK preferred.
• Maintain accountability of supervised staff.
• Implement and follow a strong TOI and CSI follow-up process.

Responsibilities

• Develop and mentor a top-performing service drive team.
• Deliver on goals while maintaining high customer service standards.
• Collaborate with other departments to build great teams.
• Guide customers through the service process with excellence.

Skills

Leadership

Coaching

CRM Experience

Customer service

Team development

Tools

CDK

Job description

Annual Earning Potential $100,000 to $160,000State of the art FacilitiesHigh Volume Service DepartmentGreensboro Honda, part of Hudson Automotive Group, is on the lookout for an Experienced Service Lane Manager to join our award-winning, high-volume service team. Hudson Automotive is one of the largest and fastest-growing automotive dealer groups in the Southeast U.S., and we’re passionate about delivering an exceptional customer experience. If you’re an experienced Service Lane Manager with a track record of success developing, coaching and developing high performing service drive teams, it’s time to shift your career into gear with Greensboro Honda!What do we offer?Collaborative work environment and customer centric cultureTop Compensation (Our top performing Service Lane Managers earn up to $100K + annually)Hudson Academy: Continuous Employee Professional DevelopmentMedical, Dental, Vision, and Life Insurance401kPaid Time Off: All Full-time employees can accrue up to 10 PTO days per yearEmployee discounts on vehicles, products & servicesWho are we looking for?Energetic leader with the ability to develop and mentor a top performing service drive team.Leader with a proven track record of delivering on goals while maintaining the highest standards of customer service and satisfaction.Ability to collaborate with other departments and build great teams.Qualifications:3-5 Years of Previous Service Advisor experience is RequiredPrevious Service Lane Management Experience PreferredAbility to develop, coach and mentor Service Drive Staff.Proven experience delivering a strong customer experience.Ability to successfully guide customers throughout the service process.Customer Relationship Management (CRM) Software Experience. (CDK experience preferred)Maintain accountability of supervised staff.Implement and follow a strong T.O. and CSI follow up process.Are you ready to work in a rewarding, high-energy environment, and state-of-the-art facility? Come take the next step of your career with Hudson Automotive Group!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#T1