Service & Installation Dispatch Coordinator

Openwork; Webster (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Direct-Hire

Long-term Role

Benefits

Great opportunity

Job summary

Openwork is seeking a Service & Installation Coordinator in Southeast Houston to act as the essential liaison between customers and field teams, driving service operations and keeping installations on schedule. You will manage work orders, coordinate installers, and support troubleshooting for electronic equipment.

Responsibilities include ordering equipment, ensuring on-time delivery, and producing quotes/invoices while maintaining thorough documentation.

Qualifications

• Experience in dispatching and coordinating service projects.
• Background in electronics installation or maintenance advantageous.
• Willingness to travel 10–20% to customer sites.
• Ability to support field technicians with troubleshooting.

Responsibilities

• Accept, process, and track work orders from request to invoicing.
• Coordinate installer schedules and confirm appointments with site contacts and engineers.
• Provide phone-based troubleshooting support to technicians.
• Order equipment and ensure timely job-site delivery for projects.
• Collaborate with managers to meet and exceed customer expectations.
• Document activity and maintain records across databases and emails.
• Prepare quotes and invoices for completed work.

Skills

Dispatching experience

Technical electronics

Low-voltage experience

Job description

Openwork is seeking a Service & Installation Coordinator in Southeast Houston to act as the essential liaison between customers and field teams, driving service operations and keeping installations on schedule. You will manage work orders, coordinate installers, and support troubleshooting for electronic equipment.

Responsibilities include ordering equipment, ensuring on-time delivery, and producing quotes/invoices while maintaining thorough documentation.