Service Coordinator: Dispatch & Customer Success

Abacus Plumbing, Air Conditioning and Electrical; Houston (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Vision and Dental plans

401K with company match up to 30%

Paid training

Performance-based bonus

PTO

Overtime

Growth opportunities

Job summary

Abacus Plumbing, Air Conditioning and Electrical in Houston seeks a skilled Service Coordinator (Dispatcher) to drive revenue by matching top leads with technicians, ensuring accurate schedules and customer records, and maintaining strong client relationships.

The role requires at least 3 years of dispatching experience, weekend/evening shifts, and full-time 40 hours per week. Benefits include health plans, 401(k) with company match up to 30%, paid training, and performance bonuses.

Qualifications

• Minimum 3 years of dispatching experience in plumbing/HVAC or related field.
• Proven ability to manage fast-paced environments with urgency.
• Proficient with basic computer applications (MS Office).
• Flexible to work mornings, evenings, weekends, and holidays.

Responsibilities

• Dispatch leads to the best technicians and optimize revenue.
• Audit customer records and appointments for accuracy.
• Create and maintain customer appointments and coordinate related activities.
• Document all appointment-related activity and changes accurately.

Skills

Dispatching

Scheduling

Customer service

Microsoft Office

Time management

Overtime flexibility

Education

High School Diploma or GED

Tools

Service Titan

Job description

Abacus Plumbing, Air Conditioning and Electrical in Houston seeks a skilled Service Coordinator (Dispatcher) to drive revenue by matching top leads with technicians, ensuring accurate schedules and customer records, and maintaining strong client relationships.

The role requires at least 3 years of dispatching experience, weekend/evening shifts, and full-time 40 hours per week. Benefits include health plans, 401(k) with company match up to 30%, paid training, and performance bonuses.