Service Coordinator

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) with company match

Flexible base pay based on experience

Job summary

A well-established service company in Houston is seeking a Service Coordinator to lead and support a team of technicians. Responsibilities include coordinating schedules, managing work orders, and ensuring excellent customer interactions. The ideal candidate has over 5 years of relevant experience, strong computer skills, and a team-oriented mindset. This direct hire position offers competitive compensation and benefits, including medical insurance and 401(k) options.

Qualifications

• 5+ years of experience in a Service Coordinator or Dispatcher role within a service-related industry.
• Must have experience leading or mentoring service or dispatching teams.
• Strong computer proficiency is required.

Responsibilities

• Coordinate and dispatch a team of technicians efficiently.
• Manage daily work orders and update customers on service status.
• Maintain detailed service records and customer notes.

Skills

Leadership or mentoring experience

Customer focus

Problem-solving skills

Multitasking in a high-volume environment

Strong communication

Tools

Microsoft Office

NetSuite

Job description

Service Coordinator – Murray Resources

A well-established service company is seeking an experienced Service Coordinator to join their growing team. This position plays a key leadership role in supporting field operations and ensuring seamless communication between customers, technicians, and internal departments. The ideal candidate is organized, detail-oriented, and enjoys working in a fast‑paced, team‑oriented environment.

Compensation

• Base pay: $65,000–$68,000 per year (flexible depending on experience)
• Discretionary bonus
• Profit sharing
• 401K – company match

Type of position: Direct Hire

Location: Houston, TX (Onsite)

Responsibilities

• Coordinate and dispatch a team of 12–15 technicians, ensuring all service and installation calls are scheduled and completed efficiently.
• Manage daily work orders, monitor progress, and update customers on service status.
• Accurately post payments, verify labor rates, and assist with cost tracking in coordination with the department lead.
• Collaborate closely with leadership to improve processes and departmental communication.
• Maintain detailed service records, customer notes, and job documentation.
• Provide excellent customer interaction, addressing inquiries and ensuring satisfaction with service.
• Assist with various administrative duties, including vendor coordination, invoice review, and reporting.
• Support special projects and contribute to overall team goals.

Requirements

• 5+ years of experience in a Service Coordinator or Dispatcher role within a service‑related industry (plumbing, electrical, HVAC, or similar).
• Experience leading or mentoring service or dispatching teams.
• Strong computer proficiency, including Microsoft Office.
• Experience with NetSuite is required.
• Excellent communication, organization, and problem‑solving skills.
• Ability to multitask in a high‑volume, fast‑moving environment.
• Must demonstrate accountability, initiative, and a “team‑first” mindset.
• Positive attitude and strong customer focus – must love working with people!
• Natural problem‑solver who thrives in a collaborative setting.
• Adaptable and able to handle changing priorities with ease.
• Smart, reliable, and proactive with a great sense of ownership.
• Brings positive energy to the workplace and supports company culture.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

Benefits

• Medical insurance
• Vision insurance
• 401(k)