Service/Install Technician

NABCO Entrances Inc.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

NABCO Entrances Inc. is seeking a field service technician to install, service, and repair pedestrian power doors and glass panels at customer sites across Houston. The role involves diagnosing issues, performing repairs, and ensuring high-quality customer service.

You will drive to job sites, promote service and maintenance contracts, and stay current with product requirements. The position requires travel, on-call shifts, and the ability to lift up to 50 pounds.

Qualifications

• 2–3 years experience installing and servicing pedestrian power doors.
• Background in glass installation and knowledge of power doors.
• Strong communication and problem-solving skills.
• Customer service oriented with strong work ethic.
• Ability to lift 50 pounds regularly.

Responsibilities

• Install, service, and repair pedestrian power/automated doors and glass panels.
• Drive to jobsites and assess service needs; complete repairs to customer satisfaction.
• Promote service, sales, and maintenance contracts; price/market/sell replacement parts.
• Develop mechanical skills and stay current with product requirements.
• Complete service docs and timesheets accurately and timely.
• Collect CODs and handle scope changes.
• Maintain inventory on truck; know parts and numbers.
• Travel to customer sites; on-call and weekend work; lift 50 pounds.

Skills

Electrical skills

Mechanical skills

Customer service

Communication skills

Problem solving

Sales awareness

Tools

Power tools

Hand tools

Electronic tools

Job description

Responsibilities will include installing, servicing, and repairing pedestrian power/automated doors and glass panels, and ensuring service is completed efficiently while providing excellent customer service. The ideal candidate may also assist with outside sales.

• Use electrical, mechanical, and electronic skills; knowledge and understanding of products, power and hand tools to complete required service and repair tasks.
• Drive to the jobsite to assess customer's service/repair needs and complete repair of the product to the customer's satisfaction.
• Consistently seek and promote opportunities for service, sales, and preventative maintenance contracts. Acquire knowledge of all products and pricing to price, market, and sell replacement products and repair parts.
• Develop mechanical skills, learn new techniques, and remain current with product requirements for installation materials to meet safety specifications and maintain quality workmanship.
• Ensure that service-related docs and timesheets are completed and submitted accurately and in a timely manner.
• Collect COD's when applicable; solve problems with collections or scope of work changes.
• Maintain inventory on truck. Know all parts, part numbers, and part descriptions.
• Strong communication and problem-solving skills
• Customer service orientation and strong work ethics
• Ability to work hard with an eye for quality
• 2 to 3 years’ experience installing and servicing pedestrian power doors
• Stable background in glass installation industry and knowledge of power doors

Work is performed at customer sites with exposure to extreme weather conditions; noisy, dusty, and dirty environments; and motorized equipment that pose potential safety hazards. This is an active role that includes traveling and significant driving. Hours of work will vary including being in an on-call rotational schedules for after hours and weekend work. In addition, office equipment such as a computer and cell phone are used. Must be able to safely lift 50 pounds regularly.