Service/Install Technician

NABCO Entrances, Inc.; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

NABCO Entrances, Inc. is seeking a field service technician to install, service, and repair pedestrian power doors and glass panels. You will travel to customer sites, diagnose issues, and complete repairs to ensure customer satisfaction with strong service quality.

The role emphasizes growing service and sales opportunities, maintaining product knowledge and pricing, and supporting maintenance contracts while adhering to safety standards. AAADM certification is a plus.

Qualifications

• Highschool Diploma or Equivalency.
• 2 to 3 years' experience installing and servicing pedestrian power doors.
• Valid driver’s license required.
• AAADM certification is a plus.

Responsibilities

• Install, service, and repair pedestrian power/automated doors and glass panels while delivering excellent customer service.
• Drive to job sites to assess service needs and complete repairs to customer satisfaction.
• Promote opportunities for service, sales, and preventive maintenance contracts; learn products and pricing to price and sell parts.
• Develop mechanical skills and stay current with installation requirements and safety standards.
• Ensure service-related documents and timesheets are completed accurately and on time.
• Maintain inventory on the truck and know parts numbers and descriptions.
• Other duties as assigned.

Skills

Strong communication

Customer service

Problem solving

Outside sales experience

Education

High school diploma or equivalency

Tools

Door hardware installation

Glass installation

AAADM certification (nice to have)

Job description

Responsibilities will include installing, servicing, and repairing pedestrian power/automated doors and glass panels, and ensuring service is completed efficiently while providing excellent customer service. The ideal candidate may also assist with outside sales.

Essential Functions

• Use electrical, mechanical, and electronic skills; knowledge and understanding of products, power and hand tools to complete required service and repair tasks.
• Drive to the jobsite to assess customer's service/repair needs and complete repair of the product to the customer's satisfaction.
• Consistently seek and promote opportunities for service, sales, and preventative maintenance contracts. Acquire knowledge of all products and pricing to price, market, and sell replacement products and repair parts.
• Develop mechanical skills, learn new techniques, and remain current with product requirements for installation materials to meet safety specifications and maintain quality workmanship.
• Ensure that service-related docs and timesheets are completed and submitted accurately and in a timely manner.
• Collect COD's when applicable; solve problems with collections or scope of work changes.
• Maintain inventory on truck. Know all parts, part numbers, and part descriptions.
• Other duties as assigned.

Qualifications

Knowledge, Skills, Abilities

• Strong communication and problem-solving skills
• Customer service orientation and strong work ethics
• Ability to work hard with an eye for quality
• Experience in outside sales is a plus

Education, Training, Experience

• Highschool Diploma or Equivalency
• 2 to 3 years' experience installing and servicing pedestrian power doors
• Stable background in glass installation industry and knowledge of power doors
• Valid driver's license required
• AAADM certification is a plus

Working Conditions and Physical Demands

Work is performed at customer sites with exposure to extreme weather conditions; noisy, dusty, and dirty environments; and motorized equipment that pose potential safety hazards. This is an active role that includes traveling and significant driving. Hours of work will vary including being in an on-call rotational schedules for after hours and weekend work. In addition, office equipment such as a computer and cell phone are used. Must be able to safely lift 50 pounds regularly.