Service & Guest Experience Lead

Rippling, Inc.; The Woodlands (TX); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Store discount on treats

Optimistic culture

Fast-paced environment

Job summary

Ampersand Brands’ Lolli & Pops service lead/keyholder role at The Woodlands, TX, offers store leadership with a focus on guest experience and team development. You will drive KPI targets, coach staff, and ensure excellent product knowledge while upholding brand standards.

Join a fast-paced, optimistic culture with employee discounts on treats and opportunities to grow within a growing confectionery family.

Qualifications

• Exceptional interpersonal skills with guests and team.
• Attention to detail to maintain standards and accuracy.
• Willingness to coach and mentor teammates.

Responsibilities

• Drive store KPI targets and help achieve targets.
• Engage guests, conduct sampling, and share product knowledge.
• Coach selling skills and lead by example.
• Train, develop, and motivate team members.
• Assist Store Manager with paperwork, ordering, and inventory.
• Maintain visual standards and store cleanliness.
• Enforce policies and operational directives consistently.
• Be a champion of Lolli & Pops inside and outside the store.
• Lift up to 75 lbs as needed.

Skills

Interpersonal skills

Guest engagement

Coaching

Attention to detail

Multitasking

Positive attitude

Job description

Ampersand Brands’ Lolli & Pops service lead/keyholder role at The Woodlands, TX, offers store leadership with a focus on guest experience and team development. You will drive KPI targets, coach staff, and ensure excellent product knowledge while upholding brand standards.

Join a fast-paced, optimistic culture with employee discounts on treats and opportunities to grow within a growing confectionery family.