Service Growth & Engagement Coordinator | Flexible Schedule

Gerry-Lane-Chevrolet; Baton Rouge (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Schedules

401KWith Company Match

Vision / Dental / Health Insurance

Bonus Incentives

Paid Training

Great Culture

Promote From Within!

Job summary

Gerry Lane Enterprises in Baton Rouge, LA is seeking a Service Business Development Coordinator to join the service team. You will assist customers with questions, vehicle information, and set service appointments, while engaging in internal training programs to ensure success.

The role offers a fast-paced environment with opportunities to grow within the dealership and develop processes with the service team. Flexible schedules and comprehensive benefits are highlighted in the posting.

Qualifications

• At least one previous role based in strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer service customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Provide customers vehicle information, service history and warranty coverages.
• Follow up with service leads that are not ready to make an appointment or no-show.
• Participate in team & process development sessions - keeping positive relationships with teammates, service team and dealership management.
• Answer service calls and transfer the call to the appropriate employees.
• Coordinate appointments between service and parts.

Job description

Gerry Lane Enterprises in Baton Rouge, LA is seeking a Service Business Development Coordinator to join the service team. You will assist customers with questions, vehicle information, and set service appointments, while engaging in internal training programs to ensure success.

The role offers a fast-paced environment with opportunities to grow within the dealership and develop processes with the service team. Flexible schedules and comprehensive benefits are highlighted in the posting.