Assistant Service Manager — Lead Service Team & Experience

Gerry Lane Buick; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

401(K)

Job summary

Gerry Lane Buick in Baton Rouge, LA, seeks an Experienced Assistant Service Manager to oversee service advisors and porters, ensuring processes are followed and customer satisfaction remains highest. The role includes staff management, hiring, and prioritizing services to enhance the dealership experience.

Responsibilities include engaging with customers, building relationships, and delivering concierge support for owner inquiries to ensure a positive overall experience at Gerry Lane Buick.

Qualifications

• Experience as a dealership service manager or advisor.
• Demonstrated ability to manage others.
• Organized and friendly personality.

Responsibilities

• Oversee the Service Advisors and porters.
• Ensure staff follow established processes and deliver high customer satisfaction.
• Manage and hire service advisors and porters; interview and hire new staff.
• Prioritize required services and ensure a positive dealership experience.
• Provide concierge support for owner inquiries, via phone or in person.

Skills

Experience as service manager/advisor

People management

Organized

Customer service focus

Job description

Gerry Lane Buick in Baton Rouge, LA, seeks an Experienced Assistant Service Manager to oversee service advisors and porters, ensuring processes are followed and customer satisfaction remains highest. The role includes staff management, hiring, and prioritizing services to enhance the dealership experience.

Responsibilities include engaging with customers, building relationships, and delivering concierge support for owner inquiries to ensure a positive overall experience at Gerry Lane Buick.