Service Growth & Appointment Specialist

hendrick; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Honda Cars of McKinney is seeking a customer service oriented team member for its Business Development Center. You will answer incoming calls, schedule service appointments, and follow up on outcomes with other departments to ensure a smooth client experience.

The role requires strong communication and interpersonal skills, and experience with dealership systems. Regular attendance, safety compliance, and participation in training are expected.

Qualifications

• Previous customer service experience preferred.
• Ability to deliver superior customer satisfaction.
• Strong written and verbal communication skills.
• Ability to follow scripts and schedules.

Responsibilities

• Answer phone calls and schedule service appointments.
• Reschedule no-show appointments.
• Follow up with departments to confirm outcomes.
• Maintain and update customer changes in the database.
• Communicate with internet inquiries via email/phone.
• Notify departments to inform of appointments set.
• Maintain CSI at or above company standards.
• Attend required training.
• Follow Safeguards rules and regulations.
• Demonstrate the Company's Core Values.

Skills

Communication skills

Interpersonal skills

Time management

Education

High School Diploma

GED

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Dealership Management System

Microsoft Office

Job description

Honda Cars of McKinney is seeking a customer service oriented team member for its Business Development Center. You will answer incoming calls, schedule service appointments, and follow up on outcomes with other departments to ensure a smooth client experience.

The role requires strong communication and interpersonal skills, and experience with dealership systems. Regular attendance, safety compliance, and participation in training are expected.