Service Appointment & Growth Specialist

Hendrick Automotive Group; McKinney (TX); On-site; USD 34,385,000 - 49,594,000; Full time

Job summary

Honda Cars of McKinney, part of the Hendrick Automotive Group, seeks a service appointment coordinator to handle incoming calls, schedule and reschedule appointments, and update customer records. This role is based in McKinney, TX and requires strong communication and data-entry skills.

You will follow up with departments, respond to website inquiries, and maintain CSI standards while adhering to safety and company policies.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Proficient with Microsoft Office and dealership software.
• Valid Driver’s License required.

Responsibilities

• Answer all incoming phone calls and schedule service appointments.
• Reschedule no-shows and follow up on appointment outcomes.
• Update customer records and respond to website inquiries.
• Notify departments about appointments and maintain CSI standards.

Skills

Customer service

Phone etiquette

Communication skills

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Honda Cars of McKinney, part of the Hendrick Automotive Group, seeks a service appointment coordinator to handle incoming calls, schedule and reschedule appointments, and update customer records. This role is based in McKinney, TX and requires strong communication and data-entry skills.

You will follow up with departments, respond to website inquiries, and maintain CSI standards while adhering to safety and company policies.