Honda Service Appointment & Growth Coordinator

LeadCar Honda Yorkville; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

LeadCar Honda Yorkville is seeking a Honda Service Business Development Coordinator to professionally schedule service appointments, route calls to the service team, and conduct outbound calls to promote service flow.

The role emphasizes strong customer service, clear communication, and diligent follow-through to ensure guests are scheduled for their individual service needs. This is a full-time, on-site position in Yorkville, NY.

Qualifications

• Must have strong customer service background.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

Responsibilities

• Answers incoming calls to provide information, schedule service appointments, route phone calls to service advisors for main shop service work and receive customer and vehicle information.
• Refers customers who have questions about the work performed and additional maintenance or repairs to the appropriate Service Advisor or Service Manager.
• Listens to and documents customer complaints with integrity and poise and refers dissatisfied customers to the appropriate individuals for resolution.
• Answers and responds to service requests, scheduling customers as needed and transferring others to the next available service advisor after verifying contact and vehicle information.
• Makes recommendations to customers on maintenance needs based on time and mileage of customer vehicle for basic maintenance needs.
• Contacts customers to remind them of upcoming service appointments and confirmations.
• Contacts customers due for maintenance services through Honda link.
• Scrubs and revises VIN lists for open service recalls for call campaigns on active recalls.
• Makes the introduction to service calls as assigned by the Service Manager to remind customers of their first service and to make the appointment.

Skills

Customer service

Phone skills

Communication

Organization

Outlook

Multi-tasking

Follow directions

Tools

MS Outlook

Web navigation

Job description

LeadCar Honda Yorkville is seeking a Honda Service Business Development Coordinator to professionally schedule service appointments, route calls to the service team, and conduct outbound calls to promote service flow.

The role emphasizes strong customer service, clear communication, and diligent follow-through to ensure guests are scheduled for their individual service needs. This is a full-time, on-site position in Yorkville, NY.