Auto Service Appointment Specialist

The CAR Group (Norm Reeves Dealerships); North Richland Hills (TX); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Employee Discounts

Job summary

Honda of North Richland Hills is seeking an Appointment Coordinator to manage service scheduling, rescheduling, and follow-ups. This on-site role requires strong communication and CRM proficiency, with potential bonuses based on performance.

The position offers full-time hours, a competitive hourly rate, and benefits including health coverage and 401(k). Bilingual Spanish is a plus and schedule includes weekday and Saturday shifts.

Qualifications

• Experience in customer service or call center
• Strong communication skills, written and verbal
• Knowledge of automotive services terminology is a plus

Responsibilities

• Respond to service inquiries via phone, email, and chat professionally and promptly.
• Schedule and confirm service appointments, balancing customer preferences and department availability.
• Maintain accurate records of customer information, service requests, and interactions.
• Provide clear, accurate information about services, pricing, and promotions.
• Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.
• Follow up after service visits to ensure customer satisfaction and share feedback with management.

Skills

Customer service

Phone etiquette

CRM software

Bilingual Spanish

Education

High school diploma

Tools

CRM software

Job description

Honda of North Richland Hills is seeking an Appointment Coordinator to manage service scheduling, rescheduling, and follow-ups. This on-site role requires strong communication and CRM proficiency, with potential bonuses based on performance.

The position offers full-time hours, a competitive hourly rate, and benefits including health coverage and 401(k). Bilingual Spanish is a plus and schedule includes weekday and Saturday shifts.