Service Field Supervisor – Special Projects

Polk Mechanical Company; Grand Prairie (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Polk Mechanical Company in Dallas/Ft. Worth seeks an HVAC Service Field Supervisor - Projects to lead hands-on for our Service Department, reporting to the HVAC Service Manager. This role emphasizes servant leadership, team development, and customer-focused service.

You will train and coach field staff, act as a front-line technical advisor to technicians and customers, and ensure safety, productivity, and compliance while building lasting customer relationships.

Qualifications

• Experience training, coaching, and managing field service staff.
• Ability to serve as working supervisor and front-line technical advisor to service technicians and customers.
• Strong focus on safety, productivity, and meeting customer requirements.

Responsibilities

• Train, coach, and manage field service staff
• Serve as working supervisor and front-line technical advisor to service technicians and customers
• Maintain safety and productivity and ensure technicians are meeting customer requirements
• Facilitate compliance and maintain a culture focused on customer satisfaction
• Ensure field technicians build relationships based on confidence and success for customers for life

Skills

Interpersonal skills

People management

Customer service

Active listening

Servant leadership

Problem solving

Job description

Polk Mechanical is seeking an HVAC Service Field Supervisor - Projects to execute hands-on leadership for our Dallas/Ft. Worth Service Department, reporting to the HVAC Service Manager. This role is ideal for a servant leader who is excited about helping a team grow and fostering a culture of inclusiveness.

• Train, coach, and manage field service staff
• Serve as working supervisor and front-line technical advisor to service technicians and customers
• Maintain safety and productivity and ensure technicians are meeting customer requirements
• Facilitate compliance and maintain a culture focused on customer satisfaction
• Ensure field technicians build relationships based on confidence and success for customers for life
• Strong interpersonal skills and adeptness at employee relations
• Ability to handle the pace of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
• Active listener, servant leader, and team-oriented mindset
• Strong problem-solving and process implementation skills
• Exemplary customer service to both external and internal customers