Service Field Supervisor – Special Projects

POLK MECHANICAL COMPANY LLC; Grand Prairie (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Polk Mechanical Company LLC is seeking an HVAC Service Field Supervisor - Projects to lead the Dallas/Ft. Worth Service Department. The role reports to the HVAC Service Manager and focuses on servant leadership, growth, and an inclusive culture.

The position requires coaching field service staff, acting as a working supervisor, and delivering exceptional service to customers while maintaining safety and productivity. A strong emphasis on customer satisfaction is essential.

Qualifications

• Strong interpersonal skills and adeptness at employee relations.
• Ability to handle the pace of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture.
• Active listener, servant leader, and team-oriented mindset.
• Strong problem-solving and process implementation skills.
• Exemplary customer service to both external and internal customers.

Responsibilities

• Train, coach, and manage field service staff.
• Serve as working supervisor and front-line technical advisor to service technicians and customers.
• Maintain safety and productivity and ensure technicians are meeting customer requirements.
• Facilitate compliance and maintain a culture focused on customer satisfaction.
• Ensure field technicians build relationships based on confidence and success for customers for life.

Skills

Interpersonal skills

Active listening

Servant leadership

Team oriented

Problem solving

Process implementation

Job description

Overview

Polk Mechanical is seeking an HVAC Service Field Supervisor - Projects to execute hands-on leadership for our Dallas/Ft. Worth Service Department, reporting to the HVAC Service Manager. This role is ideal for a servant leader who is excited about helping a team grow and fostering a culture of inclusiveness.

Responsibilities

• Train, coach, and manage field service staff
• Serve as working supervisor and front-line technical advisor to service technicians and customers
• Maintain safety and productivity and ensure technicians are meeting customer requirements
• Facilitate compliance and maintain a culture focused on customer satisfaction
• Ensure field technicians build relationships based on confidence and success for customers for life

Qualifications

• Strong interpersonal skills and adeptness at employee relations
• Ability to handle the pace of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture
• Active listener, servant leader, and team-oriented mindset
• Strong problem-solving and process implementation skills
• Exemplary customer service to both external and internal customers

EEO Disclaimer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.