Service Experience Specialist - Diagnostics & Delight

Andersen Corporation; Minnesota; In loco; USD 39.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

401 (k) Plan, Employer Fixed Contribs.

Profit Sharing

Medical, Dental and Vision Coverage

FSAs, HSA and HRA

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental

Career Growth Planning & Nationwide

Descrizione del lavoro

Andersen Corporation in Minnesota is seeking a Service Appointment Coordinator to communicate with customers, schedule and diagnose service visits, and coordinate across departments. You will collaborate with retail affiliates, corporate teams, installation crews and external contractors to improve first-time-right service and brand experience.

The role emphasizes data analysis, knowledge development and continuous improvement, while representing the Andersen brand through exceptional service

Competenze

• College degree in business or related field is required or equivalent experience.
• Field sales, customer service, technical writing and publication, process development, and training experience helpful.
• Knowledge of Renewal retail technology platforms (rForce, Mitel) is preferred.
• Product, installation and service application knowledge is preferred.
• Demonstrated ability to overcome objections, negotiate positive outcomes and present a positive image.
• High level of emotional intelligence and listening skills.
• Strong written and verbal communication skills.

Mansioni

• Diagnose and set qualified service appointments to achieve service first time through metrics.
• Work directly with customers to resolve installation/service process issues within a measurable timeline.
• Use assessment methodology and technology to validate complex services and guide technicians.
• Provide world-class customer experience with signature service and conflict resolution.
• Provide feedback to improve process and program growth.
• Develop educational materials to foster self-sufficiency with The Link and RenewU for leaders and technicians.
• Collaborate with Field Ops Team to evaluate retail operation performance and standards.
• Remain knowledgeable about products, installation, and service procedures.

Conoscenze

Field sales

Customer service

Technical writing

Process development

Training experience

Negotiation

Communication

Emotional intelligence

Active listening

Product knowledge

rForce

Mitel

Formazione

College degree in business or related field

Strumenti

rForce

Mitel

Descrizione del lavoro

Andersen Corporation in Minnesota is seeking a Service Appointment Coordinator to communicate with customers, schedule and diagnose service visits, and coordinate across departments. You will collaborate with retail affiliates, corporate teams, installation crews and external contractors to improve first-time-right service and brand experience.

The role emphasizes data analysis, knowledge development and continuous improvement, while representing the Andersen brand through exceptional service