Service Assessment & Operations Specialist

Renewal by Andersen Metro & Midwest; Minnesota; Presencial; USD 39.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k plan

Profit sharing

Medical coverage

FSAs/HSAs

Life Insurance

PTO & Holidays

Maternity/Parental leave

Career growth opportunities

Descripción de la vacante

Andersen Corporation in Minnesota is seeking a Service Operations Coordinator to schedule and coordinate all service appointments for Corporate and Affiliate locations, communicating directly with customers to resolve issues and ensure a positive experience. You will collaborate with retail affiliates, installation crews, and field teams to uphold the brand promise through signature service.

The role emphasizes data analysis, development of educational materials, and ongoing improvements to

Formación

• College degree in business or related field
• Field sales, customer service, technical writing and publication, process development, and training experience helpful
• Knowledge of Renewal retail technology platforms (rForce, Mitel) preferred
• Product, installation and service application knowledge preferred
• Demonstrated ability to overcome objections, negotiate positive outcomes and present a positive image of the company
• High level of emotional intelligence and listening skills
• Strong written and verbal communication skills, ability to build relationships at all levels

Responsabilidades

• Diagnose and set qualified service appointments to achieve set metrics of service first time through
• Work directly with our customer to resolve installation/service process issues in a measurable timeline to ensure a positive customer experience
• Uses the service assessment methodology script and technology to validate services that are more complex and may require a more experienced service technician visit
• Provide world class customer experience through soft skill and conflict resolution skills providing to provide brand promise through signature delighting customers via Renewal’s Signature Service methodology and tactics to include soft skills and conflict resolution
• Process Improvement – actively provide feedback to improve process and continue growth and development of program
• Develop and commercialize educational/instructional materials to foster self sufficiency through “The Link and “RenewU” to support operation, installation, service and administrative leaders and technicians
• Collaborate with Field Ops Team to evaluate retail operation performance regarding Renewal retail agreements, policies, processes and standards linked to installation, product quality, signature service, and customer experience
• Remain knowledgeable and up to date on all product as well as installation and service procedures

Conocimientos

Communication skills

Emotional intelligence

Negotiation

Relationship building

Listening skills

Customer service

Technical writing

Educación

College degree in business or related field

Herramientas

rForce

Mitel

Descripción del empleo

Andersen Corporation in Minnesota is seeking a Service Operations Coordinator to schedule and coordinate all service appointments for Corporate and Affiliate locations, communicating directly with customers to resolve issues and ensure a positive experience. You will collaborate with retail affiliates, installation crews, and field teams to uphold the brand promise through signature service.

The role emphasizes data analysis, development of educational materials, and ongoing improvements to