Home Concierge & Retail Service Specialist

Andersen Corporation; Detroit (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

PTO & Holidays

Maternity/Parental Leave

Career Growth

Career Opportunities

Job summary

Andersen Corporation in Detroit is seeking a Concierge Retail Service Representative to serve as the single point of contact for homeowners, delivering Signature Service and coordinating with Sales Representatives for customized communication. This role focuses on excellent service and precise documentation.

Responsibilities include maintaining homeowner files, scheduling measures and installations, resolving paperwork with sales, and following up with post-install surveys to ensure a superior

Qualifications

• 1+ years customer service experience.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Competency in Microsoft Office software.
• High attention to detail and organization abilities.
• Excellent interpersonal skills and the ability to manage simultaneous tasks.

Responsibilities

• Provide Signature Service customer service to homeowners.
• Create and maintain homeowners’ job files.
• Schedule homeowners’ technical measure, installation date, and reminder calls.
• Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress.
• Send out the post installation survey and resolve any post-installation situations.

Skills

Customer service experience

Data entry

Communication skills

Microsoft Office

Attention to detail

Multitasking

Job description

Andersen Corporation in Detroit is seeking a Concierge Retail Service Representative to serve as the single point of contact for homeowners, delivering Signature Service and coordinating with Sales Representatives for customized communication. This role focuses on excellent service and precise documentation.

Responsibilities include maintaining homeowner files, scheduling measures and installations, resolving paperwork with sales, and following up with post-install surveys to ensure a superior