Service Experience & Assessment Specialist

Andersen Corporation; Saint Paul (MN); On-site; USD 39,000 - 72,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Paid Holidays

Paid Maternity Leave

Paid Parental Leave

Career Growth Planning & Nationwide

Job summary

Andersen Corporation is seeking a dynamic service coordinator to manage appointments, diagnose issues, and coordinate with both corporate and affiliate teams. You will drive a positive customer experience while supporting Renewal’s signature service approach.

You’ll collaborate across departments, develop educational materials, and analyze service data to improve capacity and quality. A college degree and strong communication skills are required.

Qualifications

• College degree in business or related field or equivalent combination of education and experience.
• Field sales, customer service, technical writing, process development and training experience helpful.
• Knowledge of Renewal retail technology platforms (rForce, Mitel) preferred.
• Product, installation and service application knowledge preferred.
• Demonstrated ability to overcome objections, negotiate positive outcomes and present a positive image.

Responsibilities

• Diagnose and set qualified service appointments to achieve service metrics.
• Work directly with customers to resolve installation/service issues within timelines.
• Use service assessment methodology to validate complex services.
• Provide world-class customer experience through soft skills and conflict resolution.
• Process improvement: provide feedback to improve processes and growth.
• Develop and disseminate educational materials to support operation and installation teams.
• Collaborate with Field Ops to evaluate retail operation performance and standards.

Skills

Field sales

Customer service

Technical writing

Publication

Process development

Training experience

Negotiation

Objection handling

Emotional intelligence

Active listening

Communication

Relationship building

Education

College degree in business or related field

Tools

rForce

Mitel

Job description

Andersen Corporation is seeking a dynamic service coordinator to manage appointments, diagnose issues, and coordinate with both corporate and affiliate teams. You will drive a positive customer experience while supporting Renewal’s signature service approach.

You’ll collaborate across departments, develop educational materials, and analyze service data to improve capacity and quality. A college degree and strong communication skills are required.