Customer Experience Lead & Change Coach

Nordstrom, Inc.; Morrisville (NC); On-site; USD 2,212,000 - 3,720,000; Full time

Benefits offered by this job

Merchandise Discount

EAP Resources

401k options

PTO / Holidays

Job summary

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Morrisville, NC. The role focuses on driving exceptional customer experiences through coaching, process adoption, and collaboration with store teams.

The ideal candidate demonstrates strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced retail environment. In-store leadership and accountability are essential for delivering customer-driven initiatives.

Qualifications

• Track record of successful results (productivity, goal achievement)
• Strong organizational, delegation and follow-through skills
• Clear written and verbal communication with strong interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with MS Windows, iOS and Android operating systems

Responsibilities

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure adoption of new behaviors and processes
• Develop relationships with merchandising and store teams to lead and integrate change that promotes customer-driven initiatives
• Assist with financial aspects and budgets to drive efficiencies and continuous improvement
• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
• Perform all Service Experience, Cash Room and Communication procedures as applicable

Skills

Influencing

Collaboration

Goal-oriented

Multitasking

Strong communication

OS proficiency (Windows, iOS, Android)

Education

High school diploma or equivalent

Job description

Nordstrom, Inc. is seeking an Assistant Service Experience Manager in Morrisville, NC. The role focuses on driving exceptional customer experiences through coaching, process adoption, and collaboration with store teams.

The ideal candidate demonstrates strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced retail environment. In-store leadership and accountability are essential for delivering customer-driven initiatives.