Quick Lane Service Lead — Elevate Customer Experience

Finnegancollisioncenter; Rosenberg (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Training

Paid Vacation

Medical and Dental Insurance

401K

Opportunity for Advancement

Closed Sundays

Progressive Performance Bonus Program

Job summary

Finnegan Auto Group in Rosenberg, TX is seeking a Service Advisor to oversee the Quick Lane flow and deliver prompt, courteous service. You will take ownership of the customer experience and ensure inquiries are handled with care, both in person and over the phone.

Ideal candidates communicate well, maintain a professional appearance, and can manage multiple technicians’ schedules while ensuring quality service and positive dealership impressions.

Qualifications

• Organized, friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Quick Lane and ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone, to avoid mishandling the customer experience.
• Ensure daily technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check & drug screen

Job description

Finnegan Auto Group in Rosenberg, TX is seeking a Service Advisor to oversee the Quick Lane flow and deliver prompt, courteous service. You will take ownership of the customer experience and ensure inquiries are handled with care, both in person and over the phone.

Ideal candidates communicate well, maintain a professional appearance, and can manage multiple technicians’ schedules while ensuring quality service and positive dealership impressions.