Service Experience Lead – Customer Care & Ops

Moss Bros. Chevrolet of Moreno Valley; Moreno Valley (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Educational benefits

Paid vacation

Paid training

Paid sick leave

Employee vehicle purchase program

Job summary

Moss Bros. Chevrolet of Moreno Valley is seeking an experienced service department professional to oversee drive lane operations and ensure top‑tier customer service.

You will manage workflow, assist customers, and coordinate technician activities to maintain service quality. Responsibilities include diagnosing issues, handling warranties, and maintaining high customer satisfaction while adhering to company policies.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management skills.
• Strong communication skills with customers.
• Professional, well-groomed appearance.
• Proven track record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer's experience by completing additional tasks for a positive impression.
• Provide concierge support for all owner inquiries, preventing mishandling.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and order parts/tools as needed.
• Oversee warranty claims administration plus training and supervision of service department.
• Reinforce company policies and standards; ensure compliance with laws and regulations.
• Maintain good relationships with factories and foster positive employee relations.
• Work Tue-Sat 6:45 am to 5:30 pm.

Job description

Moss Bros. Chevrolet of Moreno Valley is seeking an experienced service department professional to oversee drive lane operations and ensure top‑tier customer service.

You will manage workflow, assist customers, and coordinate technician activities to maintain service quality. Responsibilities include diagnosing issues, handling warranties, and maintaining high customer satisfaction while adhering to company policies.