Auto Service Experience Manager

Mossbroscjdrriverside; Moreno Valley (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) Plan

Free Strayer University Courses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in Moreno Valley, CA is hiring for a service department leadership role. You will oversee service orders, coordinate drive lane flow, and ensure prompt, courteous service while maintaining strong customer relationships.

Responsibilities include owning the customer experience, supporting owner inquiries, and efficiently allocating technician time. A proactive, organized, and communicative manager with a clean driving record is preferred.

Qualifications

• Proven ability to manage others.
• Strong time management and organizational skills.
• Excellent communication with customers.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Take ownership of the customer experience by completing tasks that leave a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone, to ensure proper handling.
• Ensure daily technicians’ time is effectively allocated to service customers.
• Distribute work between technicians to maximize efficiency.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service staff.
• Reinforce company policies and adherence to standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good relationships with factory partners and foster positive employee relations.
• Tuesday to Saturday 6:45 am to 5:30 pm.

Skills

Organized

People management

Time management

Customer communication

Professional appearance

Sales experience

Team oriented

Self-motivated

Valid driver’s license

Job description

Moss Bros. Auto Group in Moreno Valley, CA is hiring for a service department leadership role. You will oversee service orders, coordinate drive lane flow, and ensure prompt, courteous service while maintaining strong customer relationships.

Responsibilities include owning the customer experience, supporting owner inquiries, and efficiently allocating technician time. A proactive, organized, and communicative manager with a clean driving record is preferred.