Lead Service Advisor – Master Customer Experience

Moss Bros. Chrysler Dodge Jeep Ram San Bernardino; San Bernardino (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Tuition Assistance

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Auto Group in California is hiring to lead the Service Department, overseeing orders and the drive lane while ensuring excellent customer care and efficient operations. You will manage daily technician workload, answer vehicle questions, and maintain high customer satisfaction. Join a long‑standing, locally owned group with strong employee benefits.

The role emphasizes hands-on management, teamwork, and adherence to company standards in a fast-paced auto service environment.

Qualifications

• Proven ability to manage teams and deliver service quality.
• Strong communication and organizational skills are essential.
• Professional, neat appearance and customer-focused mindset required.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently; answer vehicle questions.

Skills

People management

Time management

Customer service

Communication

Professional appearance

Team oriented

Self-motivation

Clean driving record

Job description

Moss Bros. Auto Group in California is hiring to lead the Service Department, overseeing orders and the drive lane while ensuring excellent customer care and efficient operations. You will manage daily technician workload, answer vehicle questions, and maintain high customer satisfaction. Join a long‑standing, locally owned group with strong employee benefits.

The role emphasizes hands-on management, teamwork, and adherence to company standards in a fast-paced auto service environment.