Automotive Service Advisor – Customer Experience Leader

Moss Bros. Toyota Moreno Valley; Riverside, Northern (CA, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University collegecourses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros. Toyota Moreno Valley in Riverside, CA is seeking a Service Department Supervisor to oversee service orders, Drive Lane flow and daily technician time allocation, ensuring customers receive prompt, courteous service and a positive experience.

The role emphasizes hands-on management, adherence to policy, and a focus on customer satisfaction. A valid driver's license and local presence are required for this on-site position.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication with customers
• Professional, well-groomed appearance
• Consistent service and sales results
• Strong customer satisfaction record
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service
• Take ownership of the customer's experience and carry out assignments that leave a positive impression
• Provide concierge support for all owner inquiries, in person or by phone
• Ensure daily technician time is sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services and repairs
• Maintain Customer Success Index at or above standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee warranty claims administration and training of service dept
• Reinforce company policies and adhere to standards
• Encourage compliance with laws and regulations
• Maintain good relations with factories and foster positive employee relations

Job description

Moss Bros. Toyota Moreno Valley in Riverside, CA is seeking a Service Department Supervisor to oversee service orders, Drive Lane flow and daily technician time allocation, ensuring customers receive prompt, courteous service and a positive experience.

The role emphasizes hands-on management, adherence to policy, and a focus on customer satisfaction. A valid driver's license and local presence are required for this on-site position.