Service Advisor & Customer Experience Leader

Moss Bros Auto Group; Moreno Valley (CA); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) Plan

Free Strayer University Courses

Paid Vacation

Paid Training

Paid Sick Leave

Employee Vehicle Purchase Program

Job summary

Moss Bros Auto Group in Moreno Valley, CA is seeking a customer-focused leader to oversee the service drive and drive lane operations. You will ensure efficient service delivery, supervise staff, and maintain high customer satisfaction.

The ideal candidate brings strong communication, organization, and time-management skills, with a professional appearance and a proactive approach to problems. We offer competitive benefits and growth opportunities within a locally-owned, century-old automotive

Qualifications

• Strong organizational and communication skills.
• Ability to manage others and supervise staff.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt and courteous service.
• Own the customer experience by completing assignments that leave a positive dealership impression.
• Provide concierge support for owner inquiries to prevent mishandling of customers.

Skills

Leadership

Customer service

Time management

Communication

Teamwork

Self-motivation

Job description

Moss Bros Auto Group in Moreno Valley, CA is seeking a customer-focused leader to oversee the service drive and drive lane operations. You will ensure efficient service delivery, supervise staff, and maintain high customer satisfaction.

The ideal candidate brings strong communication, organization, and time-management skills, with a professional appearance and a proactive approach to problems. We offer competitive benefits and growth opportunities within a locally-owned, century-old automotive