Service Experience Lead

RON MARHOFER AUTOMALL GROUP; Stow (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Ron Marhofer Auto Mall Group in Ohio seeks a service advisor to be the primary contact between customers and the service department, write repair orders, provide cost estimates, and coordinate with technicians from check-in to delivery.

You will deliver seamless, exceptional service, review multi-point inspections, provide proactive status updates, upsell maintenance services, and maintain high levels of customer satisfaction through clear communication.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Job description

Ron Marhofer Auto Mall Group in Ohio seeks a service advisor to be the primary contact between customers and the service department, write repair orders, provide cost estimates, and coordinate with technicians from check-in to delivery.

You will deliver seamless, exceptional service, review multi-point inspections, provide proactive status updates, upsell maintenance services, and maintain high levels of customer satisfaction through clear communication.